Frequently Asked Questions

Yes! Please enter your postcode during checkout where you will be presented with the available delivery options for your location. Shipping costs may vary depending on size and weight of the item.

We can accept online payment using PayPal or credit/debit card using our secure payment service via Stripe which supports Visa, MasterCard and American Express.

We also accept UK issued credit or debit cards at our 7 depots, although we currently only accept American Express cards at our Milton Common head office.

Yes, simply click the contact us button at the top right hand side of the homepage. Fill out the form with as much detail, serial number information as you can and our team of experts will reply promptly.

Alternatively you can contact our customer services team: [email protected] 01844277680

  1. All products being returned must be complete and contain ALL original manufacturer packaging including packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.

  2. If we have sent you an incorrect product, we will exchange it or provide a refund.

  3. If you receive damaged merchandise, it is preferable to REFUSE DELIVERY from the carrier attempting delivery. If you accept the package, you must make sure the damage is noted on the carrier’s delivery records in order to file a damage claim with us. Keep the product together with the original packaging and notify our customer service department within 48 hours. If you do not notify Farol ltd of damaged goods within 48 hours of delivery, our regular return policy will override any claim of damage. DEFECTIVE returns can be accepted within 28 days of receipt of the package for refund or replacement.

  4. NON-DEFECTIVE returns can be accepted within 14 days of receipt of the package on condition that original shipping charges of all NON-DEFECTIVE returns will be non-refundable. Please use a carrier that is able to provide you with proof of delivery. For your protection, we strongly recommend you fully insure your return shipment in case of any loss or damage.

  5. If the package is refused by the customer without any reason, the customer shall be responsible for the return delivery charges.

If you have any queries please contact our customer services team: [email protected] 01844277680